FSCS in-default register

Charterhouse Mortgages Limited

Declared in default28 February 2012FRN 303273

What this means for you

Because Charterhouse Mortgages Limited has been declared in default, you can't complain via the Financial Ombudsman Service in the normal way. Instead, eligible customers can apply to the Financial Services Compensation Scheme for compensation.

Background

Charterhouse Mortgages Limited (FRN 303273), a UK regulated mortgage lender, was declared in default by the Financial Services Compensation Scheme on 28 February 2012. The firm had been authorised to provide mortgage lending services to consumers. Eligible customers may claim compensation of up to £85,000 per person under FSCS protection rules for mortgage-related claims.

Products this firm wrote

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How to claim

  1. Check you were a customer of this firm during the period it was regulated.
  2. Gather your policy / advice / contract paperwork — start with anything you have in writing.
  3. Identify your loss and the date it crystallised.
  4. Apply via the FSCS online claim portal at claims.fscs.org.uk.
  5. The FSCS investigation typically takes 6–18 months. They will assess eligibility, liability and quantum.