Pensions Ombudsman determination
Aviva Pension Plan · CAS-33644-S4S8
Verbatim text of this Pensions Ombudsman determination. Sourced directly from the Pensions Ombudsman published register. The Pensions Ombudsman is a statutory tribunal — its determinations are public record. Not an AI summary, not a paraphrase.
Full determination
CAS-33644-S4S8
Ombudsman’s Determination Applicant Mr N
Scheme Aviva Pension Plan (the Plan)
Respondent Aviva Life and Pensions UK Limited (Aviva)
Outcome
Complaint summary
Background information, including submissions from the parties
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Adjudicator’s Opinion
Aviva could not set up the annuity until the required forms were received and this was three months after the NRD.
Ombudsman’s decision
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I do not uphold Mr N’s complaint.
Anthony Arter
Pensions Ombudsman 20 April 2020
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